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Read case study →Case study · Insurtech · Remote valuation
Damage assessment, 10× faster, anywhere on earth.
Aestimo is the remote valuation tool we built for insurance appraisers, a video-first platform with high-resolution capture, end-to-end encryption, and AR guidance that walks customers through the inspection without an app to install. The result: up to 86% more cases handled per appraiser.
AestimoA U-centrix product
In production
Live video call · scanning
Project presentation
The world's office, in one tab.
In damage and property valuation, one of the biggest drains on time and money for appraisers, their clients and insurance companies is simply getting everyone on-site. Aestimo removes that bottleneck.
During fieldwork, an appraiser typically completes 5 to 8 assessments per day. When customers bring vehicles to the office, that number can rise to 50 to 70. Aestimo brings this efficiency to remote assessments through an instant video connection, with no app or software download required.
More than a video call, Aestimo lets appraisers guide customers in real time, use AR to capture the right details, document the original condition, and handle documents and signatures remotely. The result is faster assessments, fewer site visits, lower costs, fewer errors and reduced fraud risk.
— Watch the demo ·
A live Aestimo call, appraiser and insured, same screen, miles apart.
+86%
Efficiency
Appraisers handle far more cases, without losing accuracy.
10×
Faster
Valuation time compared with the in-office average.
0
Stored data
Direct device-to-device. Not even the developers can see it.
∞
Geographic reach
A cloud service used by appraisers worldwide.
Capabilities
An advanced tool, not just a call.
Built around the work appraisers actually do, capture, document, sign, deliver, with the security guarantees insurance companies actually need.
— 01
Instant video call, no install.
Customers join with one tap on an SMS link, PWA + WebRTC, no App Store, no download, no friction. The appraisal starts in the same call where the customer was greeted.
— 02
High-res capture, any signal.
Proprietary algorithms capture full-resolution photos and video alongside the call, not the compressed pixels a normal stream would deliver. Appraisers see the details they need.
— 03
E2E encrypted, P2P.
Data flows directly between the customer's and the appraiser's devices, encrypted end-to-end. Aestimo doesn't store personal data, by design, not even the developers can see it.
— 04
AR-guided step capture.
Augmented-reality prompts walk policyholders through each photo, "hood of the vehicle", "rear-left wheel", so the appraiser collects everything needed without leaving the customer in the dark.
Under the hood
How the call stays private.
Aestimo's architecture keeps the audio, video, and photo stream peer-to-peer between adjuster and insured. The signalling layer brokers the connection; the call itself never touches Aestimo servers.
— System architecture —
How it works
One link, one call, case closed.
From the appraiser's first SMS to the signed valuation, Aestimo collapses a half-day on the road into a fifteen-minute call.
Step 01
One SMS, one tap.
The appraiser sends a text. The customer taps the link. A live video call opens in their phone's browser, no app to install, no account to create. PWA + WebRTC do the heavy lifting.
This is the moment most remote tools fall over. Aestimo's wins it.
Insured · in-browser
Step 02
AR walks them through every shot.
Aestimo uses interactive augmented reality to guide the policyholder through the inspection, front of vehicle, rear-left wheel, dash code, document corner. The appraiser stays in control; the customer just follows the reticle.
Mistakes drop. Re-call rates drop. Fraud risk drops.
Step 03
Full resolution, on the appraiser's screen.
Proprietary capture algorithms send the appraiser high-resolution photos alongside the live video, independent of the call's compression. They see what they'd see if they were standing there.
That's the difference between a remote assessment that holds up in a claim and one that doesn't.
Appraiser · live
Step 04
Sign, save, close the case.
Insurance papers are signed remotely in the same session. The valuation is recorded in the customer's original-state, the form is filed, the case is closed, all without anyone leaving the office or the kerbside.
The expert keeps the responsibility for the appraisal. The customer keeps the experience of being looked after.
In production
Aestimo, in use.
From the kerbside to the appraiser's desk and back. Real frames from real cases, running on a single browser tab, anywhere a phone has signal.
Appraiser · laptop interface01 / 03
Insured · guided capture02 / 03
At the scene · the work begins03 / 03
★★★★★
The solution saves us a lot of time because it allows us to work remotely. Despite the fact that the property inspector is not physically present, the quality of the photos and video calls during the inspection is high enough. The greatest value for us when using Aestimo is the time we are saving, without compromising the quality of the collected data.
Outcomes
What Aestimo gives back.
Aestimo isn't just faster, it changes the role of the customer, the carbon footprint of the appraisal, and who can do the work in the first place.
— 01
Customer trust,
back where it belongs.
Aestimo puts responsibility for the appraisal back with the expert, not the policyholder. Customers feel guided, not abandoned, and trust in the insurance company rises with it.
— 02
Inclusive work,
safer roads.
Remote work removes traffic risk from the appraiser's day and opens the role to elderly or mobility-restricted professionals who couldn't do field visits.
— 03
Less fuel,
fewer emissions.
Aestimo frees appraisers and insurance companies from the logistics, costs, and CO₂ tied to field visits, an example of digitalisation that actually helps the climate.
— Let's talk —
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